One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individuals to join its Client Services Analyst team. This is a great opportunity for individuals who are passionate about technology, efficiency and giving exceptional customer service. Our team is results-focused and devoted to achievement and performance excellence.

Who we are looking for:

This entry-level position calls for a person who is patient, logical, communicative, dependable and persistent. We are looking for individuals who don’t rest until they see a task through to its conclusion. The right candidate would be a motivated and energetic individual that is able to meet deadlines in an efficient manner.

Duties and Responsibilities include:

• Answering Support phone calls and emails ranging from reconciliation issues to store downs on our 24 Hour Help Desk
• Assisting our third party partners
• Help customers maintain the reliability and performance of their systems
• Handle multiple priorities within a fast paced environment, ultimately ensuring the best customer experience
• Properly documenting actions taken on cases opened, worked on and processed

Skills and Requirements:

• Self-motivated and focused with a passion for technology
• Ability to learn and understand new ideas and concepts
• Written and verbal communication skills, possessing a professional yet personal tone
• Possesses a joy for working with computer hardware and troubleshooting
• Excellent attention to detail and strong organizational skills
• Ability to "think on your feet", assessing and planning troubleshooting strategies and solutions while collecting information about a customer's issue
• Ability to work both independently and in a team environment

Credentials and Experience:

• Training will be provided
• French is an asset

One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individuals to join its' Solutions Deployment Team. This is a great opportunity for individuals who are excited about technology and have an analytical mind. We are currently looking for a full-time Deployment Analyst!

Duties and Responsibilities include:

• Assisting and coordinating installs for clients
• Gathering precise information for location update/change requests
• Troubleshooting diverse technical scenarios
• Configuring and testing Point of Sale terminals
• Working with Third party partners as required to resolve issues
• Actively logging deployment calls via our internal tracking system
• Guaranteeing customer satisfaction through timely and outstanding customer service

Skills and Requirements:

• Have an interest in technology, e-commerce related technology, and troubleshooting related issues
• Have strong problem solving skills and attention to detail
• Be collaborative, proactive and able to 'think on your feet'
• Have the ability to work under pressure, prioritize your tasks, meet deadlines and deliver on tasks
• Be professional with excellent communication skills
• Be driven to deliver exceptional customer service
• Have the ability to build and maintain customer loyalty

Credentials and Experience:

• Customer service experience (1-2) is an asset
• POS (Point of Sale) terminal experience is an asset
• Retail and hospitality industry experience is an asset

You do not need to be an expert or have experience with technical support, we provide full training!

We are seeking hardworking, responsible and reliable individuals to join our Deployments Team. This is a great opportunity for individuals who are passionate about technology and enthusiastic about excellent customer service. Our team is results-focused and devoted to achievement, performance excellence, and professional growth.

This role would begin with a focus on assisting the deployment team with administrative tasks, such as following up with our customers before and after their order is completed, and working with our industry partners to collect required information. As training progresses, other general responsibilities may include the following:

Duties and Responsibilities include:

• Coordinating merchant files by providing accurate client administration
• Client follow-up/fostering customer satisfaction and loyalty
• Working with our third party partners to ensure timely service
• Using corporate internal workflow systems

Key Qualifications:

• Excellent attention to detail
• Ability to prioritize and multitask
• Strong organizational skills
• Ability to learn new tasks quickly
• Ability to work under pressure and meet deadlines
• Proficient with computers (ie Windows, Word, Excel)
• Excellent verbal and interpersonal skills
• Self motivated
• Efficient
• Team player with the ability to work independently
• No experience is necessary, training will be provided

Additional Notes:

• Competitive Benefits Package
• Training will be provided

One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individuals to join its' Solutions Deployment Team. This is a great opportunity for individuals who are excited about technology and are technically minded. We are currently looking for a full-time Deployment Technician!

Duties and Responsibilities include:

• Conducting remote installs for clients
• Deployment calls and emails ranging from solution inquiries to location update/change requests on our 24 Hour Help Desk
• Troubleshooting diverse technical scenarios
• Configuring and testing Point of Sale terminals
• Working with Third party partners as required to resolve issues
• Actively logging deployment calls via our internal tracking system
• Guaranteeing customer satisfaction through timely and outstanding customer service

Skills and Requirements:

• Enthusiastic and passionate about technology, e-commerce related technology, and troubleshooting related issues
• Strong problem solving skills and attention to detail
• Collaborative, proactive and able to "think on your feet"
• Ability to work under pressure, prioritize your tasks, meet deadlines and deliver on tasks
• Professional with excellent communication skills
• Driven to deliver exceptional customer service
• Ability to build and maintain customer loyalty
• French is an asset

Credentials and Experience:

• Customer service experience (1-2) is an asset
• POS (Point of Sale) terminal experience is an asset
• Retail and hospitality industry experience is an asset

You do not need to be an expert or have experience with technical support, we provide full training!

One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individual to join the team as a Shipping & Receiving Coordinator.

Who we are looking for:

We are looking for candidates who are self-starters and are excited about technology. This entry-level position calls for a person who is patient, communicative and dependable. The person fulfilling this role should also be logical, thorough, and possess the ability to see a task through to its conclusion. The right candidate would be a motivated and energetic individual that is able to meet deadlines in an efficient manner.

Key Qualifications:

• Must be a team player with a proactive, positive, can-do attitude and a strong work ethic
• Ability to multi-task and work well under pressure
• Excellent attention to detail and strong organizational skills
• Ability to learn new tasks quickly and adapt to changing priorities
• Ability to work under pressure, prioritize, meet deadlines and multi-task
• Ability to work independently, within a team environment, and under minimal supervision

Responsibilities:

• Testing, cleaning of equipment and cables
• Packaging equipment for shipment
• Processing equipment for repairs & coordinating with repair vendors
• Updating equipment in our tracking system
• Assisting with basic shipping/receiving
• Some lifting may be required
• No experience is necessary, training will be provided

Eigen Development Ltd. is a premier payment solution provider. Some of North America's largest merchants rely on the systems we design for them. We are very proud of our team and the outstanding customer service that we provide. Our team is results-focused and devoted to achievement and performance excellence.

Who we are looking for:

We are looking for candidates who are self-starters and are excited about technology. The right candidate would be passionate in developing, maintaining and continually enhancing our customer-facing solutions and internal systems.

Key Qualifications:

• Self-motivated
• Strong work ethic
• Team player with the ability to work independently
• Software Engineering or Computer Science university degree; or
• Related University Degree (math, physics etc) with software development experience
• Experience with the following technologies would be an asset, but not required:
• Linux / C / C++ / PHP / SQL (MYSQL) / LAMP Stack / Windows (ActiveX, .NET, VB, C#)
• Some experience preferred (i.e. Co-op Terms)

Job Summary:

As a Junior Software Developer, you would be working on designing and developing software applications / systems; while also maintaining and improving existing software applications / systems. You would have opportunities to work independently and also in a team to collaborate with other developers, IT and operations support. Troubleshooting technical problems and installing / maintaining servers are also key in this role.

To Apply:

Please submit a copy of your Post-Secondary Transcript with your Resume. We would like to thank all applicants for their interest; however only those selected for interviews will be contacted.