One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individuals to join its Client Services Analyst team. This is a great opportunity for individuals who are passionate about technology, efficiency and giving exceptional customer service. Our team is results-focused and devoted to achievement and performance excellence.

Who we are looking for:

This entry-level position calls for a person who is patient, logical, communicative, dependable and persistent. We are looking for individuals who don’t rest until they see a task through to its conclusion. The right candidate would be a motivated and energetic individual that is able to meet deadlines in an efficient manner.

Duties and Responsibilities include:

• Answering Support phone calls and emails ranging from reconciliation issues to store downs on our 24 Hour Help Desk
• Assisting our third party partners
• Help customers maintain the reliability and performance of their systems
• Handle multiple priorities within a fast paced environment, ultimately ensuring the best customer experience
• Properly documenting actions taken on cases opened, worked on and processed

Skills and Requirements:

• Self-motivated and focused with a passion for technology
• Ability to learn and understand new ideas and concepts
• Written and verbal communication skills, possessing a professional yet personal tone
• Possesses a joy for working with computer hardware and troubleshooting
• Excellent attention to detail and strong organizational skills
• Ability to "think on your feet", assessing and planning troubleshooting strategies and solutions while collecting information about a customer's issue
• Ability to work both independently and in a team environment

Credentials and Experience:

• Training will be provided
• French is an asset

One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individuals to join its Solutions Deployment Team. This is a great opportunity for individuals who are excited about technology, customer service and travel throughout continental North America.

Duties and Responsibilities include:

• Striving to ensure customer satisfaction through providing top notch professional service
• Configuring and testing Point of Sales/ Pay Station terminals (training will be provided)
• Training customers on how to use solutions
• Working with our third party partners
• Assistance in troubleshooting diverse technical scenarios
• Using corporate internal workflow systems
• Remotely deploying solutions, including updates and upgrades

Skills and Requirements:

• Outstanding communication skills with a passion for customer service
• Reliable team player with a proactive, positive attitude and a strong work ethic
• Must be a motivated self-starter that is able to perform with minimal supervision in a team environment
• Ability to learn new tasks quickly, adapt to changing priorities, meet deadlines, multi-task and work well under pressure
• Excellent attention to detail and strong organizational skills
• Ability to solve problems and "think on your feet"
• Technically literate
• Enthusiastic learner with a passion for technology

Credentials and Experience:

• Customer Service experience (1-2 years) is an asset