• Careers

    Careers

    Looking for Technology Enthusiasts.

  • Careers

    Work at Eigen.

    Take payments with speed & precision.

  • Careers

    Work at Eigen.

    Take payments with speed & precision.

  • Careers

    Work at Eigen.

    Take payments with speed & precision.

Careers


Careers


Looking for Technology Enthusiasts

Working with Eigen

As an organization, we place great importance on our people and the essential role they play in our success. We hope to continue this success, and are committed to achieving this, through the development of our greatest asset: our people.

  • Based in Vancouver, British Columbia

Working With Eigen

As an organization, we place great importance on our people and the essential role they play in our success. We hope to continue this success, and are committed to achieving this, through the development of our greatest asset: our people.

  • Based in Vancouver, British Columbia.

Careers


Current Openings:




Client Services Analyst

One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individuals to join its Client Services Analyst team. This is a great opportunity for individuals who are passionate about technology, efficiency and giving exceptional customer service. Our team is results-focused and devoted to achievement and performance excellence.

Who we are looking for:

This entry-level position calls for a person who is patient, logical, communicative, dependable and persistent. We are looking for individuals who don’t rest until they see a task through to its conclusion. The right candidate would be a motivated and energetic individual that is able to meet deadlines in an efficient manner.

Duties and Responsibilities include:

  • Answering Support phone calls and emails ranging from reconciliation issues to store downs on our 24 Hour Help Desk
  • Assisting our third party partners
  • Help customers maintain the reliability and performance of their systems
  • Handle multiple priorities within a fast paced environment, ultimately ensuring the best customer experience
  • Properly documenting actions taken on cases opened, worked on and processed

Skills and Requirements:

  • Self-motivated and focused with a passion for technology
  • Ability to learn and understand new ideas and concepts
  • Written and verbal communication skills, possessing a professional yet personal tone
  • Possesses a joy for working with computer hardware and troubleshooting
  • Excellent attention to detail and strong organizational skills
  • Ability to "think on your feet", assessing and planning troubleshooting strategies and solutions while collecting information about a customer's issue
  • Ability to work both independently and in a team environment

Credentials and Experience:

  • Training will be provided
  • French is an asset

Deployment Specialist

One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individuals to join its Solutions Deployment Team. This is a great opportunity for individuals who are excited about technology, customer service and travel throughout continental North America.

Duties and Responsibilities include:

  • Striving to ensure customer satisfaction through providing top notch professional service
  • Configuring and testing Point of Sales/ Pay Station terminals (training will be provided)
  • Training customers on how to use solutions
  • Working with our third party partners
  • Assistance in troubleshooting diverse technical scenarios
  • Using corporate internal workflow systems
  • Remotely deploying solutions, including updates and upgrades

Skills and Requirements:

  • Outstanding communication skills with a passion for customer service
  • Reliable team player with a proactive, positive attitude and a strong work ethic
  • Must be a motivated self-starter that is able to perform with minimal supervision in a team environment
  • Ability to learn new tasks quickly, adapt to changing priorities, meet deadlines, multi-task and work well under pressure
  • Excellent attention to detail and strong organizational skills
  • Ability to solve problems and "think on your feet"
  • Technically literate
  • Enthusiastic learner with a passion for technology

Credentials and Experience:

  • Customer Service experience (1-2 years) is an asset

Deployment Analyst

One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individuals to join its' Solutions Deployment Team. This is a great opportunity for individuals who are excited about technology and have an analytical mind. We are currently looking for a full-time Deployment Analyst!

Duties and Responsibilities include:

  • Assisting and coordinating installs for clients
  • Gathering precise information for location update/change requests
  • Troubleshooting diverse technical scenarios
  • Configuring and testing Point of Sale terminals
  • Working with Third party partners as required to resolve issues
  • Actively logging deployment calls via our internal tracking system
  • Guaranteeing customer satisfaction through timely and outstanding customer service

Skills and Requirements:

  • Have an interest in technology, e-commerce related technology, and troubleshooting related issues
  • Have strong problem solving skills and attention to detail
  • Be collaborative, proactive and able to 'think on your feet'
  • Have the ability to work under pressure, prioritize your tasks, meet deadlines and deliver on tasks
  • Be professional with excellent communication skills
  • Be driven to deliver exceptional customer service
  • Have the ability to build and maintain customer loyalty

Credentials and Experience:

  • Customer service experience (1-2) is an asset
  • POS (Point of Sale) terminal experience is an asset
  • Retail and hospitality industry experience is an asset
  • You do not need to be an expert or have experience with technical support, we provide full training!

Deployment Technician

One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individuals to join its' Solutions Deployment Team. This is a great opportunity for individuals who are excited about technology and are technically minded. We are currently looking for a full-time Deployment Technician!

Duties and Responsibilities include:

  • Conducting remote installs for clients
  • Deployment calls and emails ranging from solution inquiries to location update/change requests on our 24 Hour Help Desk
  • Troubleshooting diverse technical scenarios
  • Configuring and testing Point of Sale terminals
  • Working with Third party partners as required to resolve issues
  • Actively logging deployment calls via our internal tracking system
  • Guaranteeing customer satisfaction through timely and outstanding customer service

Skills and Requirements:

    [li icon="icon-caret-right"]Enthusiastic and passionate about technology, e-commerce related technology, and troubleshooting related issues [li icon="icon-caret-right"]Strong problem solving skills and attention to detail [li icon="icon-caret-right"]Collaborative, proactive and able to "think on your feet" [li icon="icon-caret-right"]Ability to work under pressure, prioritize your tasks, meet deadlines and deliver on tasks [li icon="icon-caret-right"]Professional with excellent communication skills [li icon="icon-caret-right"]Driven to deliver exceptional customer service [li icon="icon-caret-right"]Ability to build and maintain customer loyalty [li icon="icon-caret-right"]French is an asset

Credentials and Experience:

  • Customer service experience (1-2) is an asset
  • POS (Point of Sale) terminal experience is an asset
  • Retail and hospitality industry experience is an asset

You do not need to be an expert or have experience with technical support, we provide full training!

Shipping & Receiving Coordinator

One of North America’s premier Payments Management Companies is seeking hardworking, responsible and reliable individual to join the team as a Shipping & Receiving Coordinator.

Who we are looking for:

We are looking for candidates who are self-starters and are excited about technology. This entry-level position calls for a person who is patient, communicative and dependable. The person fulfilling this role should also be logical, thorough, and possess the ability to see a task through to its conclusion. The right candidate would be a motivated and energetic individual that is able to meet deadlines in an efficient manner.

Key Qualifications:

  • Must be a team player with a proactive, positive, can-do attitude and a strong work ethic
  • Ability to multi-task and work well under pressure
  • Excellent attention to detail and strong organizational skills
  • Ability to learn new tasks quickly and adapt to changing priorities
  • Ability to work under pressure, prioritize, meet deadlines and multi-task
  • Ability to work independently, within a team environment, and under minimal supervision

Responsibilities:

  • Testing, cleaning of equipment and cables
  • Packaging equipment for shipment
  • Processing equipment for repairs & coordinating with repair vendors
  • Updating equipment in our tracking system
  • Assisting with basic shipping/receiving
  • Some lifting may be required
  • No experience is necessary, training will be provided


How to Apply

To help us get to know you better, your application should include the title of your favourite book, movie or podcast and why, along with your resume and a cover letter.

Please email your complete application to This email address is being protected from spambots. You need JavaScript enabled to view it., quoting the job title you are applying for.

This email address is being protected from spambots. You need JavaScript enabled to view it.

Note that due to the volume of inquiries we receive, we will only respond directly to those applicants whose interests and qualifications match our limited openings. We thank you for your interest.




Get in touch!

We'd love to hear from you. Give us a call:

Or email us

sales@eigendev.com